Terms & conditions


These Terms & Conditions refers to the commercial relations between the company DISCONNECT SASU, a French company with a capital of 4500 euros, whose registered office is located in Paris (France), 4 rue de Thorigny, 75003 and registered under the number 837 833 730 (RCS Paris) (“DISCONNECT” or “the Company”); and its Clients, in connection with the online sale of Products on the Website www.disconnect.store, in compliance with the applicable French laws.

Any Order placed on the Website implies the consultation and the express and prior acceptance, without any reserve, of these Terms & Conditions (“Terms & Conditions” or “The Terms”) as well as the acceptance of the Privacy & Cookies Terms of Use, which will exclusively govern the relationship between the Clients and the Company.

From time to time DISCONNECT may modify these Terms & Conditions so please continue to review them whenever accessing or using the Website. The applicable version to any transaction being the one appearing online on the Website www.disconnect.store and in force at the time of the Order.

1. Definitions

  • Website: means the present Website published by DISCONNECT at the following address: www.disconnect.store;
  • User: means any Person aged 16 years or older (individual acting for personal purposes or professional acting in the name and on behalf of a company in the course of his commercial or industrial activity) accessing the Website whether in the context of a free consultation or to order a Product via the Website;
  • Client or Customer: means any person aged 18 years or older accessing the Website for ordering a Product;
  • Seller or Company: means the Company DISCONNECT;
  • Products: mean Products sold by the Company DISCONNECT on the Website;
  • Order or Sales Contract: means the final Order of a Product made by the Client via the Website, presupposing the approval of these Terms & Conditions;
  • Personal data: means any information relating to an identified or identifiable natural person ; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

2. Products

Product features:

Prior to any Order, the Client may become aware of the essential characteristics of the Products offered for sale by consulting the information presented on the Website.

DISCONNECT takes the greatest care in the presentation and description of the Products to inform the Client. However, it is possible that non-substantial errors may appear on the Website, which the Client acknowledges and accepts.

The pictures illustrating the Products are not contractual. In certain cases, the visuals are published for illustrative purposes only, and in this particular case, the Client is invited to refer to the detailed description of the Products containing the essential characteristics to complete his information.

In case of non-compliance of the Delivered Product with the Description published on the Website, due to an error regarding the substantial qualities of the Product on the Website, the Client may either exercise his right of withdrawal. DISCONNECT will, if necessary, accept either the exchange of the Product or the refund of the invoiced price (in whole or in part), within a 60 days period. Apart from reimbursement of the price of the unavailable product, DISCONNECT may not be held liable to pay the Client any compensation.


Products are offered within the limits of available stocks and subject to availability at their supplier. In case of unavailability of the Products after the validation of the Order, the Company DISCONNECT will notify the Client by email and will offer the refund of unavailable Products ordered or exchange with an equivalent product available.

3. Order

The placing of an Order on the Website is subject to compliance with the procedure established by DISCONNECT, materialized by a succession of different stages, that must imperatively be respected to validate the purchase of the Products.

The Client has the opportunity to check the details of his Order and its total price before validating the Order definitively, and, if necessary, to modify the Terms, which would formalize its acceptance.

Any Order confirmed by the Client constitutes a contract of sale and a firm and definitive order to purchase, and may only be cancelled within the scope of the right of withdrawal provided below.

DISCONNECT reserves the right to refuse any Order from a Client with whom a former dispute or incident relating to the payment is arising because of a previous Order or which contravenes the provisions of these Terms & Conditions. In this case, DISCONNECT will inform the Client by email, leaving him the opportunity to correct the erroneous elements or to comply with these Terms & Conditions.

After validation of the Order, a confirmation of the Order (description, quantity and price of the Products ordered) will be sent to the Client by DISCONNECT. For this purpose, the Client expressly accepts the use of email as a means of communicating for the confirmation of his Order by DISCONNECT.

4. Prices and terms of payment

Price determination:

The price of the Products is indicated in euros, all taxes included excluding shipping costs. The total price of the Order (including taxes applicable on the day of the sale as well as the shipping costs corresponding to the Products ordered) is indicated in the “bag” and the Order validation.

DISCONNECT reserves the right to change the Product’s price at any time. In any case, the Products will be billed based on the rates in effect at the time of registration of the order, depending on the Products availability.

Important: for delivery outside the European Union, VAT being excluded, the price of Orders will be adjusted accordingly. The recipient Client must also pay any taxes and customs fees related to the export of Products ordered. These taxes and customs fees will be paid directly by the Client to the chosen carrier at the time of delivery.

Payment terms:

The price of the Products is payable in cash the day of the Order on the Website.

The Client guarantees DISCONNECT that he has authorization to use the method of payment chosen by him.

The means of payment accepted on the Website are as follows:

  • Credit or debit card: the Client Order is processed through a secure payment module operated by Stripe (stripe.com), which ensures the security and registration of the payment order. This module ensures the confidentiality of data with SSL encryption. It respects the security standards regarding the storage and circulation of sensitive data. In this regard, the Client expressly acknowledges that the communication of his credit or debit card number on the dedicated and secure Stripe server to DISCONNECT, is an authorization to debit his bank account of the total amount of his Order. The data and information related to the confirmation of this payment, registered and kept by DISCONNECT through this payment system constitute proof of the Order and past financial transactions.

5. Delivery

Products’ delivery is realized to the delivery address indicated by the Client, which must be the residence address of the Client or any other person of his choice. Delivery can not be done to hotels or postal boxes addresses.

In order to allow compliance with the delivery deadlines announced, the Client must ensure that he has provided accurate and complete information regarding the delivery address (such as, in particular, the number and name of the street, building, stairs, access codes, names and/or intercom numbers, etc…).

The deadlines for delivery which are communicated on the Website are indicative and non-contractual deadlines, corresponding to the average processing and delivery times provided by the carriers providers.

DISCONNECT can not be held responsible for the consequences due to a delay in the delivery of Orders that are not his fault. Products always travel at the risk and peril of the Client. In case of delivery delays the Client can not to claim damages.

In the event of damaged packages (already opened, missing products…), the Client must notify the carrier and DISCONNECT’s customer service, by any written means, all its reserves within 3 days of receipt of the command.

6. Guarentees

The availability indicated at the time of the Order remains dependent on the available stocks.

When a Product is unavailable, its amount is not debited to the Client account and he will receive a notification by DISCONNECT by email.

If there appears to be an error in the description of the Product, DISCONNECT’s liability could not be engaged in this respect, the Client retaining the possibility to return the Product delivered under the conditions described below.

In any case, the responsibility of DISCONNECT is systematically limited to the value of the amount of the Order.

7. Right of withdrawal - returns

Right of withdrawal:

Under the provisions of Article L.121-21 of the French Consumer Code, the Buyer has a right of withdrawal.

The Client has a period of fourteen days to exercise his right of withdrawal in the context of an online sales contract, without having to justify his decision or to bear other costs than those provided for in Articles L. 121-21-3 to L. 121-21-5 of the French Consumer Code. The period mentioned in the first paragraph of this article runs from the date of receipt of the Products by the consumer or a third party designated by him.

In the case of an Order for several Products delivered separately or in the case of an Order for a Product consisting of lots or multiple parts whose delivery is spread over a defined period, the period runs from the receipt of the last Product or lot or the last piece.

For contracts providing for the regular delivery of Products during a defined period, the period runs from receipt of the first Products.

Return or exchange procedure:

If the Client wish to exchange or return a Product, he has an extended period of 30 days from the date of receipt of the Order to return the Products to DISCONNECT, provided that the Products are always in their original packaging and that the Client strictly respect the procedure defined below.

For any return request, please send an e-mail to DISCONNECT’s customers service at the following email address: contact@disconnect.store, indicating the Order number, the references of the returned Products and their quantity and the reason of the return or request for refund or exchange.

DISCONNECT’s customers service will give the Client the process for the Products return. The Client will be informed by email of the receipt of the returned Order and the processing of its request. The right of withdrawal does not apply to legal persons.

In case of exercising the right of withdrawal, the Client may use the following withdrawal form, only the price of the Products purchased and the shipping costs will be refunded: cancellation-form.pdf

In accordance with paragraph 2 of Article L 121-21-4 of the French Consumer Code, the repayment period may be deferred until the recovery of the Product by DISCONNECT or until the Client has provided proof of shipment of the concerned Products. By proof of shipment of the product, is understood any means allowing to justify without dispute of the sending of the Product concerned to DISCONNECT. DISCONNECT will refund the returned Products under the above conditions within 5 working days from the date of receipt of the returned Products.

The Client will have to pay the direct costs (shipping costs) for the Product’s return. Refunds are not accepted for discounted Products, only exchanges will be possible. In case of return of defective Products, DISCONNECT will return them to the Client who will be required to pay the shipping costs.

8. Liability, force majeure

The Products offered are conform to the French legislation in force. DISCONNECT’s liability can not be engaged in case of non-compliance with the legislation of the country where the Product is delivered (for example in case of prohibition of a title or a Product).

It is the Client’s responsibility to check with the countries law in force regading the Products he intends to order.

In addition, DISCONNECT shall not be held liable in the event that the non respesct of its obligations due either to the fact of a third party or to force majeure as defined by French case law. Similarly, DISCONNECT can not be held liable for any inconvenience or damage arising from the use of the Internet, including an interruption or break of service, external intrusion or the presence of computer viruses.

While DISCONNECT have endeavored to ensure the accuracy of information on the Website, it does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website. The Website and the Content are provided “as it is”, without any warranties of any kind unless specifically stated.

Likewise, DISCONNECT can not be held liable for any damage whatsoever arising from the interpretation or use of the information and/or contents available on this Website. The editorial texts relating to the Product’s presentation haven’t any official value and are only intended to provide Clients with a description of the Products and the publications offered for sale on the Website.

The Content available on the Website may be modified, updated or deleted by DISCONNECT without prior notice. DISCONNECT can not be held responsible for the potential consequences of these changes.

DISCONNECT endeavors to allow Users access to the Website at any time. In case of interruption of connection and impossibility of access to the Website, the DISCONECT’s liability can not be committed. Interruptions for technical reasons or technical updates may, however, be decided by the Company, which will try, whenever it’s possible, to inform Users in advance.

9. Personal data

DISCONNECT undertakes to ensure that the collect of your personal data, arising from the use of the Website www.disconnect.store, comply with the General Data Protection Regulation (“GDPR”) and the enforceable French Laws – Data Protection Act.

In particular, the User is duly informed that the information collected by DISCONNECT through the forms on the Website is limited only to the data which is necessary regarding its request, and are intended for the Company, as responsible for the treatment. Each form or teleservice to be completed indicates the purpose of the personal data collection, the mandatory or optional nature of these personal data ; and, whether they are transmitted or not to third parties because of the need to process the Order.

DISCONNECT retains personal data only for the duration necessary for the operations for which it was collected and in compliance with the legislation in force.

The collect of personal data in connection with the use of the Website and the sale of the Products are processed accordingly to secure protocols which are necessary for DISCONNECT to manage the requests received in its computer applications.

DISCONNECT undertakes to take appropriate measures to safeguard the security of personal data and in particular to prevent them from being distorted or damaged by third parties.

Personal data collected by DISCONNECT for the creation of a personal account or for a Product Order is necessary for the process of the transaction and, for this purpose, may be communicated in whole or in part to providers of the Company, who are involved in the execution of the Order (delivery). Personal data may also be collected, if necessary, by an organization in charge of the analysis of the Orders and the prevention of credit card fraud.

As outlined in the laws enforceable in France, Users have the right to view, change, delete, or contest any personal data, as well as to limit, withdraw and refuse the transmission of the personal data.

Requests to exercise this right must be addressed to DISCONNECT at the following email address : contact@disconnect.store or by mail at the following postal address : Société DISCONNECT, 4 rue de Thorigny, 75003 Paris, France.

10. Intellectual property

The Website, including text, content, software, video, sound, graphics, photographs, illustrations, artwork, names, logos, trademarks, service marks and other material (“Content”) is protected by copyrights, trademarks or other proprietary rights. The Content includes both content created or owned by DISCONNECT, and content owned or controlled by third parties and licensed to the Company DISCONNECT.

All texts, images and other Content making up the Website may be under copyright. The User acquire no rights or licences on the Website and/or the Content other than the limited right to use the Website in accordance with these Terms & Conditions.

No part of the Website may be copied, reproduced, modified, republished, loaded, distorted, transmitted or distributed in any manner whatsoever, in part or in whole, without DISCONNECT’s prior written authorization in accordance with the intellectual property laws and with regular mentions regarding the rights.

11. Governing law

The Website and the Terms & Conditions set forth herein are governed by French laws, regardless of the place of use.

In case of any difficulty or any complaint related to the consultation and access to the Website, Users may contact the customer service in order to try to find a way to solve the matter in an amicable manner at the following email address: contact@disconnect.store or by mail at the following postal address : Société DISCONNECT, 4 rue de Thorigny, 75003 Paris, France.

In accordance with the provisions of the French Consumer Code relating to the mediation of consumer disputes, and in case of failure of the resolution of the dispute with DISCONNECT’s customer service you can contact any accredited organisation (free mediation procedure), information are available at the following address: https://www.economie.gouv.fr/mediation-conso

In case of failure of the amicable resolution, only the French courts will be competent.