Shipping & returns
We ship all our orders from Paris, France with the help of the historical French postal service “La Poste”, all working days, from Monday to Friday. During high season and sale, delivery might take a little longer.
|Green letter||Available for France, for only one product — Without tracking number|
|Colissimo||Available for all countries below — With tracking number|
We currently ship to 28 countries, and we plan to add new countries soon!
Check your estimated delivery cost at any time in your “Bag“. Update at any time your delivery location in the header / menu of the website using the “Language & country selection” section. If you have created an account on Disconnect you can save you shipping preferences in the “Account details” section. Delivery cost and taxes will automatically be updated in your “Bag” and during the checkout process.
Items ordered can only be delivered to persons 18 years or older, with a valid postal address. Delivery can not be done to hotels or postal boxes addresses.
Track your order
If you have created an account on Disconnect, you can log in and check the progress of your order in the “My orders” section. If you used the “Guest checkout” method, you will find a “Track my order” button on your shipping confirmation email. Please note there is no tracking number for the “Green letter” delivery method. Feel free to contact us if you have any question regarding your delivery.
Print your invoice
You have a period of fourteen days to exercise your right of withdrawal in the context of an online sales contract, without having to justify your decision. For more informations about the return or exchange procedure, please refer to our Terms & conditions.